Our return policy
At Teeninga Palmen, we want you to be completely satisfied with your purchase. Is something not to your liking? Returning an item is quick and easy! On this page, you will find all the information on how to return an item.
- Plants and Fresh Produce: Live plants are carefully packed and shipped. The statutory 14-day right of withdrawal applies. See below for return costs and exceptions.
- Other Items: Must be returned in original (new) condition and in their original packaging.
- Return Costs: The costs for returning items will be charged, unless the error is ours.
- Damage During Transit: If an item is damaged during the return shipment, the sender will be held responsible.
- Special Transport: Items shipped via special transport must also be returned in the same manner. In case of refusal, a return fee of 100.- euros will be charged.
Returns in 3 easy steps
Follow our step-by-step plan for a smooth and quick return process:
-
Submit your return
Log in to your account, go to your order, and click on 'Request Return' or 'Cancel' to submit your withdrawal directly. This is the fastest way. You can also contact our customer service. Send photos of any damages (if applicable) within 48 hours of receipt. -
Pack the item securely
Ensure the item is securely packed in its original packaging to prevent damage. If possible, use recycled materials to help the environment. -
Return the item
Choose a shipping method or deliver the item to our warehouse at:
Address: Kommisjewei 17, 9218 PC Opeinde, Netherlands
Exceptions to Returns
- Plants grown to your specifications or specially grafted are excluded from the right of withdrawal.
- If pallet delivery is refused, return costs of 100 euros will be charged.
Please contact us for exceptional situations or read our Returns policy.
Received a damaged or incorrect item?
Has your order arrived damaged? Please follow these steps:
- Take photos of the damage within 48 hours.
- Send the photos to our customer service.
- We will work together to find a suitable solution (exchange or compensation).
Returning items to our showroom
You can also return your items yourself to our showroom:
Need help? Contact us!
Do you have questions or would you like to register a return? Our team is ready to help:
- Chat: WhatsApp (+31 6 86803987)
- Email: support@teeningapalmen.nl
- Phone: +31 512 - 23 2345
We'll make sure your return is processed as quickly as possible! 😊