Shipping policy
Shipping policy Teeninga Palmen
Teeninga Palmen V.O.F.
Kommisjewei 17, 9218 PC Opeinde
Chamber of Commerce (KvK) number: 72915765
General
Teeninga Palmen aims to ship every order as quickly and carefully as possible. All delivery times stated are indicative, so no rights may be derived from them. The customer is responsible for providing correct address and contact details. Any damage or delay resulting from incorrect or incomplete details provided is at the customer's expense.
Shipping methods
Orders up to thirty kilograms are shipped within the Netherlands and the European Union via PostNL. Shipments over thirty kilograms are delivered by pallet transport through our transport partner. In exceptional cases, for example with large or fragile plants and trees, bespoke transport may be required. In such cases, we will contact the customer about this in advance.
Delivery times
For a large proportion of our products, an order placed on a working day before 2:00 PM is delivered the next working day. A longer delivery time applies to some products. The indicative delivery time within the Netherlands is 3 working days. For orders to other European Union countries, the indicative delivery time is 7 working days. The times stated are an expectation and not a guarantee.
Shipping costs within the Netherlands
Online orders of €25 and over are delivered free of charge within the Netherlands. For orders below this amount, the following rates apply:
- Standard delivery: €6.95
- Delivery to a PostNL collection point: €6.95
- Delivery to a PostNL Extra Early collection point: €6.95
Shipping within the European Union
We ship to all countries within the European Union. For orders up to thirty kilograms, the rates stated on the website apply. Shipping costs for EU countries are shown during the ordering process.
Collection in person
The customer may choose to collect the order at our address at Kommisjewei 17 in Opeinde. To do so, the customer selects the "collect" option during the ordering process. Once we have notified the customer, the order can be collected on presentation of the order number during our opening hours:
- Monday: 1:00 PM to 5:00 PM
- Tuesday to Friday: 10:00 AM to 5:00 PM
- Saturday: 12:00 PM to 5:00 PM
Risk and damage on delivery
The risk of loss of or damage to products passes to the customer at the moment the customer, or a third party designated by the customer, has actually taken receipt of the products. If a product has arrived damaged or not in good condition, the customer must report this to our customer service team within forty-eight hours of delivery, enclosing at least three clear photographs showing the defect. We will then look for a suitable solution together with the customer, such as repair, replacement or a refund. Further conditions for this are set out in our return and refund policy.
Unavailable products and delays
Should a product unexpectedly prove to be unavailable after the order has been placed, we will contact the customer to choose an alternative or to cancel the order in whole or in part. Amounts already paid for undelivered products will be refunded. If delivery is delayed, we will notify the customer by e-mail.
Contact
For questions about shipping and delivery, please contact our customer service team at support@teeningapalmen.nl, by phone on +31 512 23 2345, or via WhatsApp on +31 6 86803987.