Refund policy

Return and refund policy

Teeninga Palmen V.O.F.

Kommisjewei 17, 9218 PC Opeinde
Chamber of Commerce (KvK) number: 72915765

We strive for complete customer satisfaction and want you to be happy with your purchase. If you are unexpectedly not satisfied, you can make use of the rights and conditions described in this policy. This policy applies to consumer purchases (B2C) made through our webshop.

1. Right of withdrawal (14-day cooling-off period)

1.1 You have the right to return non-living products such as pots, artificial plants, accessories and other non-perishable items within 14 days of receipt without giving any reason (the statutory right of withdrawal).

1.2 During the cooling-off period, you must handle the product and its packaging with care. You may only unpack and inspect the product to the extent you would be permitted to do so in a physical shop.

1.3 Products must be returned unused, undamaged and as far as possible in their original packaging. Any diminished value resulting from handling beyond what is permitted may be charged to you.

1.4 You can submit your withdrawal through your customer account: log in at teeningapalmen.nl/account, go to your order and click 'Request return' or 'Cancel'. You can also contact our customer service team (see article 5).

2. Exception: plants and other perishable products

2.1 The right of withdrawal is excluded only for plants grown to your specification, specially grafted or custom-pruned specimens (art. 16(c) Directive 2011/83/EU). The standard 14-day right of withdrawal applies to all other living plants and trees.

2.2 This exception does not affect your statutory rights in the event of a defective product. If you receive a plant or fresh product that is damaged or not in good condition upon delivery, the conditions of article 3 apply.

3. Damage or defects on delivery

3.1 We take the greatest possible care in shipping our products. If your order (a plant, pot or accessory) has arrived damaged or not in good condition, we ask you to notify us within 48 hours of delivery.

3.2 Please send at least three clear photographs showing the defect or damage to support@teeningapalmen.nl.

3.3 Once we have received your notification, we will look at the most suitable solution together with you, such as repair, replacement or a (partial) refund.

3.4 This 48-hour notification period applies to transport damage and visible defects on delivery. Your other statutory rights as a consumer, including the right to a sound product, remain fully in force.

4. Return costs and refunds

4.1 For large plants and trees that cannot be sent by post (pallet delivery), return costs may amount to €100 or more. We will inform you of the estimated costs before you confirm the return.

4.2 In the event of a valid withdrawal, we will refund the full purchase amount, including the original (standard) shipping costs of the outbound delivery.

4.3 After we have received and inspected the returned item, or after we have agreed to a refund, we aim to process the refund within 3 working days. In all cases, the refund will take place within the statutory period of 14 days.

4.4 Refunds are made using the same payment method you used for the payment, unless expressly agreed otherwise. No charges apply for this.

5. Contact

For questions about, or to exercise, your return and refund rights, please contact our customer service team:

Teeninga Palmen V.O.F.

Kommisjewei 17, 9218 PC Opeinde
E-mail: support@teeningapalmen.nl
Phone: +31 512 23 2345
WhatsApp: +31 6 86803987

We appreciate your understanding and cooperation.