We ship most of our products the next business day, but some take a few days longer. Conditions apply.

In exceptional cases, customized transport is required. In these cases, delivery will be discussed with you.

There are several options for receiving your order. This also depends on the size and weight of the package. You can choose to have the package delivered to your door by PostNL, or for larger packages, by our carrier Ben Becker. Finally, you can collect your order from our store in Drachten.

In case you have encountered the payment screen during the ordering process, you have successfully placed an order. However, it is possible that the confirmation email ended up in your spam box. Some mail providers even block our email completely. In that case, we ask you to contact us by phone. Then we can manually send you an email with the order details.

If you want to make changes to your order, please contact us by phone as soon as possible. We process orders quickly and it is therefore important that you are on time before it is sent.

In this case, we kindly request that you contact us by telephone as soon as possible so that we can adjust the order and issue you a partial refund before the package is posted.

If it has been mutually agreed that you should receive a refund, this will take place within 3 working days of the agreement.

We have done our best to make our website as user-friendly as possible. You can simply browse our range of products, and the buttons will show you how to place an item in the shopping cart. You can checkout via the 'Shopping cart' button, a process that will show you the way.

Teeninga Palmen has many different payment options. You can transfer the amount in advance by bank, you can pay with iDeal, you can pay with a Credit Card or Paypal, and many more options. For all details we recommend reading the Payment page.

Postpay is a third party service. They set conditions for being able to provide the temporary loan to complete your purchase.

This is unfortunate to hear. If your order is older than a week, you cannot claim damages if it concerns a plant or fresh product. In all other cases, we ask you to take photos of the product and send them to us. email us at support@teeningapalmen.nl. We can then assess whether the damage is such that it qualifies for our return policy.

Fresh produce, such as plants and seeds, cannot be returned, because it cannot be guaranteed that the plants have been properly cared for by the buyer. We only supply 100% quality products. If the buyer believes that he or she has received a plant that does not meet the quality expectations, please contact us. We always provide a suitable solution.

At the top right of the menu bar, between the search button and the shopping cart button, you'll find the "My Account" button. Clicking this will open the registration screen, which will guide you through creating your account.

Logging into our system requires a verification code. You can find this in the email you used to log in. Click the "My Account" button in the top right corner of the menu bar, and the rest will be self-explanatory.

If you have an account with us, you can adjust and save your details via the 'My account' button at the top right.

You will find all the details of your order in the invoice that you will receive by email when you place your order, or in the overview of your account.

When you place an order, you'll find the invoice in your email inbox. If not, you can send us an email requesting that we send you the invoice. If you had an account when you placed the order, you can log in to our website and find the invoice via "My Account."

For these types of questions we have written extensive encyclopedia articles! You can visit our encyclopedia. It is usually best to look up your purchased plant in the encyclopedia. Then there is usually information about yellow leaves / dead tips.

How unfortunate that you are not satisfied with your product. However, we have a return policy that only accepts returns when your product arrived defective, or does not match what you indicated you wanted to buy. We unfortunately cannot accept other reasons for return.